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Card Controls | TEOLOGU Youth
Card Controls

Your card. Your controls.

Card Controls gives young people and, where appropriate, parents or guardians a simple way to manage how a TEOLOGU Youth Card can be used. Control the card directly from the TEOLOGU app and respond quickly when something changes. Manage your card. Protect your money. Stay in control.

Card frozen
12:42 · just now

All card activity is paused. Unfreeze whenever you're ready.

Unfreeze card
9:41
Your card
Controls
Card status
Active · can be used
Online payments
Restricted by parent
Contactless
Tap to pay enabled
Cash withdrawals
ATM access off
Payment types
Chip, contactless, online
Card usage
All environments
Security settings
PIN & alerts on
01 — Control your card

Manage important card settings from one place.

Depending on the account, age and available features, Card Controls can provide tools to manage card status, payment types, card usage and security settings — all directly through the app, without needing to contact support for everyday controls.

Card status
Active or frozen
Online payments
Eligible online card use
Contactless payments
Tap-to-pay access
Cash withdrawals
ATM access
Payment types
Chip, contactless, online
Card usage
Where the card works
Security settings
PIN, alerts, verification
02 — Freeze & unfreeze

Stop your card when you need to.

If a card is misplaced or you simply want to temporarily stop card activity, freeze it directly from the app. When you're ready, unfreeze it and continue using the card. This gives users a simple first response when a card is lost, misplaced or needs to be temporarily disabled.

Freeze→ Review→ Unfreeze
01
Freeze immediately
One tap in the app drops the card to a frozen state. Nothing leaves the account, and the card cannot be used until it is unfrozen.
02
Review what happened
While frozen, activity stops, which gives time to review recent notifications, check balances and work out whether the card is actually misplaced.
03
Unfreeze and continue
Found the card? Unfreeze it and it works exactly as before. Lost it for good? The same screen leads to ordering a replacement.
Card unfrozen
Normal card state
ACTIVE
Card payments
Chip, contactless and online
BLOCKED
Cash withdrawals
ATM access
BLOCKED
Money received
Incoming transfers still arrive
UNAFFECTED
Recurring payments
Subscriptions and scheduled charges
HELD
03 — Online, contactless and cash

Control where your card can be used.

Manage online payment access, contactless functionality and cash withdrawal eligibility where each feature is available. This gives young users and their families greater control over how the card is used, and helps reduce unwanted card activity.

✓ ✓ ✓ ✕ ACTIVE ZONE Online Contactless Chip & PIN Cash withdrawals excluded
Inside the active zone
Online payments, contactless payments and chip & PIN remain available, subject to the account and permissions.
3 types
Outside the active zone
Cash withdrawals can be switched off entirely, which is common for younger users, and can be switched back on later.
1 type
The shield itself
The shield represents the card state. Freezing the card collapses the whole zone, regardless of these individual settings.
master
04 — Parent & guardian controls

Support their independence.

For eligible Under 18 accounts, parents and guardians can have appropriate control over certain card settings. Available controls depend on the account, age, permissions and applicable requirements.

Which controls sit with whom Default configuration
Under 18guardian Studentself Freeze & unfreeze Guardian Student Payment controls Guardian Student Online payments Approval Student Cash withdrawals Off by default Student Security settings Shared Student Card status visibility Both Both
Freeze & unfreeze
Under 18 · guardianGuardian
Student · selfStudent
Payment controls
Under 18 · guardianGuardian
Student · selfStudent
Online payments
Under 18 · guardianApproval
Student · selfStudent
Cash withdrawals
Under 18 · guardianOff by default
Student · selfStudent
Security settings
Under 18 · guardianShared
Student · selfStudent
Card status visibility
Under 18 · guardianBoth
Student · selfBoth
05 — Student card controls

More independence. The same protection.

Student Cards are designed around a more independent financial experience. Students can manage available card controls themselves, giving them direct responsibility for the security and use of their card. The controls can remain useful as students travel, study abroad or use their card across different environments.

How far one action reaches · five environments Same freeze, different consequence
Reach of one freeze action Chip & PIN · UK shops Contactless · daily spend Online · UK merchants Travelling abroad International online 1 environment 2 environments 3 environments 4 environments 5 environments The further the bar, the more places the card stops working the moment it is frozen
Reach of one freeze action
Chip & PIN · UK shops1 env.
Contactless · daily spend2 env.
Online · UK merchants3 env.
Travelling abroad4 env.
International online5 env.
Environments covered
5
One freeze reaches all of them
Time to freeze
1 tap
No call to support
Time to unfreeze
1 tap
Card works as before
Replacement flow
same screen
If the card is not found
06 — Card security

A simple layer of protection.

Card Controls can help users respond quickly to the situations that actually happen. Controls are designed to make important card settings accessible when they are needed.

A misplaced card

Freeze it straight away, then check whether it turns up. Nothing changes until it does.

Freeze → Review → Unfreeze

An unfamiliar payment

A notification arrives for something that was not expected. Freeze first, ask questions after.

Freeze → Review → Report

An unfamiliar shop

Turn off online payments but keep the card working in person, so daily life continues.

Online off → Card still works

Travelling

Controls can follow the card across borders, so the settings that matter abroad stay available.

Travelling → Same controls

Online shopping

Where online payments are switched on, they stay within whatever limits and controls are set.

Online on → Limits apply

A temporary change

Switch something off for a week and back on again, without it becoming a permanent setting.

Adjust → Restore later
07 — Connected to Spending Limits

Control both how and how much.

Any single purchase is governed by two separate things at the same time. One decides whether the card can be used at all in that situation. The other decides whether the amount fits. Neither one alone is enough, and together they cover the whole picture.

Card Controls

How you can spend

Whether the card works at all in a given situation — online, in person, abroad, at an ATM.

Card frozen or active Online payments on or off Contactless on or off ATM access on or off
Spending Limits

How much you can spend

Whether the amount fits within what has been set for the day, the week, or a particular category.

Daily and weekly ceilings Category limits Overall cap Temporary raises
Card status× Payment type× Amount available= Payment approved
08 — Connected to Instant Notifications

See activity. Take action.

Instant Notifications keep users informed about relevant card activity. Card Controls give them tools to respond. Card Controls and Instant Notifications together create a simple relationship between awareness and action.

Notification→ Review→ Control
1.2s
Notice something
Notification arrives after a card is used
3s
Review it
Amount, merchant and time, already on screen
1tap
Act on it
Freeze or switch a payment type off
0
Calls to support
Everyday controls live in the app
09 — Growing with you

Controls that evolve as you do.

A younger user may have greater parental involvement, while a student can take more direct responsibility for their own card. TEOLOGU's Youth Card experience is designed to evolve as financial independence develops.

Younger user
Guardian holds freeze, online and cash controls
Teenager
Controls shared, with the young person managing more
Student
Full self-management of every card control
Beyond 18
The same controls carry into adult banking

Important information

Card Controls is part of the TEOLOGU Youth product vision and may be introduced progressively.

Card Controls is a card-management feature. Freezing a card stops new card activity but does not cancel the card, reverse a completed transaction, prevent a recurring payment that has already been authorised, or guarantee that a specific payment will be declined in every circumstance. Some merchants and payment types may not always honour a control, and some authorisations can settle at a different amount.

Availability of card controls, payment-type controls, cash withdrawal controls and guardian controls may vary by country, the account holder's age, account structure and supported providers. The controls available to a parent or guardian depend on the account type, the account holder's age and applicable law.

Learning Alpha content is general financial education and does not constitute financial, investment, tax or legal advice. Examples and figures shown on this page are illustrative. Where required, services may be provided through appropriately authorised entities or partners.

Your card. Your choice.

Simple controls designed to help young people use their cards with greater awareness, security and independence.

Manage your card. Protect your money. Stay in control.

Card Controls is part of the TEOLOGU Youth experience — manage how a Youth Card can be used, directly from the app.